FAQ

Are the printed images edible?
YES! Everything is edible and delicious. Our printing process is done with an approved and kosher certified FDA food coloring.

Are your Chocolates Kosher Certified? 

YES! All our chocolates are certified by the Orthodox Union with the strictest Kosher standards on the market today. Our Pareve (non dairy) Chocolates  have the OU symbol  and are additionally certified by the KCL of Lakewood, NJ. The Milk chocolate have  the OUD symbol.

What is the shelf life of your Chocolates? 

To assure freshness we suggest a shelf life of six (6) months. Keep your chocolate out of direct sunlight and at room temperature. Do not refrigerate.

What should I keep in mind when choosing my image to have printed?
 The ideal resolution should be 300 DPI or better. An example would be a school or professional portrait.
 We can print any resolution but keep in mind the higher the resolution, the BETTER the picture will look on the chocolate!
 Try to avoid using pictures with shadows or areas of bright light.
 Try to use close-up pictures. The closer up, the BETTER your chocolate will come out!
 Keep in mind... The more people in your picture the bigger the chocolate product should be!

How long will my order take?
Our typical turn-around time is 3-5 days for smaller orders and 5-7 days for larger orders and holidays. Please Contact Us to confirm if we can meet your deadline.

Will I be able to review my order before it goes to print?
YES! We will email you a sample proof for your approval or any changes you would like.

How are orders shipped in warmer months?
We will ship your chocolates with special cold packs.

Can I still order if I don't meet the minimum order requirement?
Great question... Because we don't charge an artwork or setup fee, we do have a minimum order requirement on most items. However, please Email Us Your Request, as we may be able to accommodate a request by combining it with another order.

Does The Chocolate Canvas have a retail store I can visit?
No we do not currently have a retail store to visit, but please visit us on our website storefront as we are taking orders 24/7.

What is your chocolate made of?
ALL of our chocolates are nut-free and peanut-free. Please visit our Nutrition Facts page for more information.

OUR GUARANTEE:
We make every effort to reproduce and match the quality of the original image we receive. If the image is small and we are requested to make a larger copy, some quality may be lost. FDA approved food coloring are limited slightly in some of their color reproduction qualities, therefore we can not always guarantee exact tone matches. Our refund policy is to replace items that are damaged in transit.